Privacy Police

Privacy Policy

April 2024

Z BEAUTY ZONE respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect about individuals through our website (collectively, the “Services”), how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The Privacy Policy also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights.

1) Information We Obtain

In connection with your use of the Services, you may provide personal information to us in various ways. The types of personal information we obtain include:

• contact information (such as name, email address, shipping address and instructions, postal code & telephone number);
• login credentials to create an account on the Services (such as email address and password).
• information contained on your social media public profile, to the extent you decide to create an account on the Services using your social media account.
• information you choose to submit on your personalized public profile “My Page”, including web address name, username, photograph, links to your social media accounts and any other information you choose to submit on the “Page Description” section of your “My Page”.
• user generated content related to product reviews, comments, questions, and answers.
• payment information, such as name, billing address, account number, and payment card details (including card number, expiration date and security code) for payments processed by us. To the extent any payments are processed by any other third parties such as PayPal or Apple Pay, then the privacy policies of those parties shall govern such information.
• order history, including information about products purchased or viewed on the Services.
• details you provide through contests, sweepstakes, and surveys.
• social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Services (such as apps, tools, payment services, widgets and plugins offered by social media services like Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter and YouTube) or posted on social media pages (such as our social media pages or other pages accessible to us);
• other personal information contained in content you submit on the Services, such as through our “Contact Us” feature or other customer support tools; and
• Country/region and language preference based on mobile device settings and/or IP.
• IP address, device, operating system, and browser information that we detect.

You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.

 

2) How We Use the Information We Obtain

We will use the information we obtain through the Services as needed to fulfill our contractual obligation to provide you with the products and services you request and to deliver products ordered (including, but not limited to, transportation and customs clearance through related third-party service providers).

We also will use the information we obtain through the Services if we have a legitimate interest to do so, including to support the following functions and activities:

• establishing and managing your account.
• communicating with you about your account or transactions and sending you information about features and enhancements.
• processing claims in connection with our products and services, and keeping you informed about the status of your order.
• managing our Rewards and loyalty programs.
• posting your product reviews and managing our Reviews program.
• improving and customizing your experience with the Services, including providing recommendations based on your preferences.
• identifying and authenticating you so you may use the Services.
• marketing our products to you and providing you with promotions, including special deals, coupons, discounts, and chances to win contests.
• communicating with you about, and administering your participation in, contests, sweepstakes, or surveys.
• responding to your requests and inquiries and providing customer support, such as through our chatbot or other customer support tools.
• operating, evaluating and improving our business (including developing new services; enhancing and improving our Services; managing our communications; analyzing our user base and Services; performing data analytics and market research; and performing accounting, auditing and other internal functions);
• protecting against, identifying, and preventing fraud and other criminal activity, claims and other liabilities.
• complying with and enforcing applicable legal requirements, relevant industry standards.
• communicating with you about changes to our policies.

In addition, we will use your contact information to send your Health Newsletters, emails, SMS, push notifications and in-app notifications about our products, services, sales, and special offers if you sign up to receive them and have not opted out. We also may use your email address to display ads for our products, services, sales and special offers through Facebook’s and Google’s sites or networks. For example, if you are on Facebook, you may see our ads on the social media platform, or if you sign into your Google account, you may see our ads as you use the Google search engine, Instagram, Facebook, Facebook Audience Network, YouTube, Gmail, and the Google Display Network because these third parties will match your email address with you. To the extent provided by applicable law, you can object at any time to the use of your e-mail address for advertising purposes.

We may combine information we obtain about you through our websites with the information obtained through our apps for the purposes described above. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.

3) Automated Collection of Data

When you use our Services or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash cookies, local storage, web beacons and pixels, JavaScript, device identifiers, server logs and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Services (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Services, dates and times of access to our Services, and other information about your use of our Services. We also may receive your device’s geolocation and other information related to your location through GPS, Bluetooth, WiFi signals and other technologies for certain purposes listed above, such as to provide you with our Services. Your device may provide you with a notification when the Services attempt to collect your precise geolocation.

A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies may be set either directly by the website a user is visiting (“first-party cookies”), or by a domain other than the website the user is visiting (“third-party cookies”). A “Flash cookie,” also known as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed above.

The following types of cookies and similar technologies are used on the Services:

* Necessary Cookies

We use necessary cookies to help enable the Services to function, including to (1) identify you once you have logged in to your account, (2) keep track of preferences you specify while you use the Services, and (3) manage the security of the Services.

* Functionality Cookies

Our Services also use cookies to personalize the content of the Services based on your use of the Services, and support certain third-party services to provide enhanced functionality, such as to enable videos posted on the Services from YouTube. These features use third-party cookies (e.g., You Tube cookies) that are placed directly on your device by the third-party services. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy notices of these parties, which we strongly suggest you review.

* Analytics Cookies

Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices, and other online services. On our Services, we use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies, and other device identifiers) to evaluate, for example, use of our Services and to diagnose technical issues. In addition, our Services use Full Story analytics cookies and similar technologies (local storage) to collect technical information from your device (such as IP address, device and operating system type, browser and approximate geographic location based on your device IP address), as well as information about your interactions with our Services (such as clickstream, browsing and keystroke data, and the referring URL and session duration). This information allows us to recreate your sessions so we can get a better understanding of how you use our Services, troubleshoot issues, and administer and improve our Services.

* Personalized Advertising Cookies

Through our Services, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including using browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed, and the actions taken on the websites or apps. This data collection takes place both on our Services and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

 

* Chatbot Logs

Our Services also use a chatbot to provide automated customer assistance. A chatbot is a computer program that communicates with you, using text on a digital message interface and artificial intelligence. Put simply, if you ask a question through our chatbot, the chatbot will reply to you in human-ish behavior. Our chatbot is supported by Ada Support, a third-party chatbot service provider located in Canada, who performs services on our behalf (“Ada”). Ada uses an automated decision-making process, when deciding on the correct answer to serve based on your question and will receive message logs and usernames when you interact with the chatbot. Message logs contain information such as details of your account with us, including your username, e-mail address, phone number and address, as well as any other content you choose to submit when you make a customer support inquiry through the chatbot. Ada will retain the content of those messages, together with responses to those messages and any outcome from those messages. This information will be retained for twelve (12) months and will be used only to provide customer support and improve the quality of the chatbot services.

4) Information Sharing

We do not disclose personal information we obtain about you, except as described in this Privacy Policy. We will share your personal information with our (1) subsidiaries and affiliates, and (2) third-party service providers who perform services on our behalf (such as website hosting, payment processing and authorization, order fulfillment, transportation, customs clearance, marketing, data analytics, customer support and fraud prevention) for the purposes described in this Privacy Policy. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.

5) Data Transfers

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries (such as the U.S.), we will protect that information as described in this Privacy Policy and will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries other than the one in which you provided the information.

 

6) Your Rights and Choices

We offer you certain choices in connection with the personal information we obtain about you. For example, if you have created an account with us, you can change your communication preferences by logging into your account and clicking on “Communication Preferences”. To the extent provided by applicable law, you also can object to the use of your personal information for advertising or direct marketing purposes and unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails, texting STOP to the short code number from which our SMS are being sent or contacting us. We will apply your preferences going forward.

To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information, by contacting us.

7) Other Online Services and Third-Party Features

Our Services may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (e.g., Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter, YouTube, and Shopify). These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Healthana.co is not responsible for these third parties’ information practices.

7) Retention Of Personal Information

To the extent required by applicable law, we keep the personal information you provide for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitations or if otherwise required under applicable law.

9) How We Protect Personal Information

We maintain administrative, technical, and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

10) Children’s Personal Information

The Services are designed for a general audience and are not directed to children under the age of 16. Healthana.co does not knowingly collect or solicit personal information from children under the age of 16 through the Services. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete that information from our records. If you believe that a child under the age of 16 may have provided us with personal information, please contact us.

11) Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Privacy Policy when it was most recently updated.

12) How To Contact Us

If you would like to exercise your privacy rights, please contact us through

info@zbeautyzone.com

Z BEAUTY ZONE SOCIAL MEDIA CONTENT USE TERMS AND CONDITIONS

1. By permitting Z Beauty Zone to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for Z Beauty Zone to use your Content), you agree to be bound by these Terms. Please read and ensure you are in agreement before proceeding.
2. In these Terms “Content” refers to the photo [and/or video, including any sound] and accompanying text posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile.
3. You grant Z Beauty Zone a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including: on Z Beauty Zone social media accounts, websites, blogs, digital displays, advertising, and generally in the promotion of Z Beauty Zone products or services. Such rights also extend to Z Beauty Zone subsidiaries, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of Z Beauty Zone.
4. Restricted
   Z Beauty Zone rights to use your Content last indefinitely until canceled by you, which you can do at any time by contacting Z Beauty Zone by email: info@zbeautyzone.com. After cancelation we will not reuse your Content. However, please note that past posts may remain visible and Source Beauty will retain your Content for [2 years] after cancelation.
5. UGC Rights Management 1 
   
   The rights you grant to Z Beauty Zone are non-exclusive and (subject to Z Beauty Zone rights) you retain all rights to use the Content for your own purposes. Z Beauty Zone will not pay any royalties or compensation to you or any third party for use of the Content. Use is at Z Beauty Zone discretion and Z Beauty Zone is not obliged to use your Content in any particular way or at all.
6. You agree that you do not have any right to review, approve, or object to Z Beauty Zone use of your Content or advertising copy, or to be identified as the author/creator of the Content.
7. Z Beauty Zone respects applicable laws and the rights of others and wishes to avoid using any content that does not.
   By agreeing to these Terms you represent and warrant to Z Beauty Zone that:
   
   
   1. the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant Z Beauty Zone the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time;
   2. Z Beauty Zone use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws;
   3. nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and
   4. you are over 18 years of age and have the right to agree to these Terms.
      
      
8. You will hold  Z Beauty Zone harmless and indemnify Z Beauty Zone against any actions, loss and damage arising out of any claims by third parties in connection with the Content, including for breach of intellectual property, data protection, privacy, image, performance, or publicity rights
9. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws.
10. By agreeing to these Terms you give your consent to the processing of such personal data by Z Beauty Zone for the purposes set out in these Terms.
11. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for processing of such personal data.
12. Z Beauty Zone will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our privacy policy.

13. Restricted

    UGC Rights Management 2
    
    Z Beauty Zone is the controller of your personal data and individuals can obtain further information or exercise any of their legal rights by contacting Z Beauty Zone at: info@zbeautyzone.com. Z Beauty Zone also engages data providers or service providers to assist with the processing of personal data, who provides content curation, hosting, showcasing, and analytics services